Refund & Exchanges
No reason to return within 7 days
1: Since the date of receipt of the product, you have 7 natural days to return the product.
Return requirements:
1: To qualify for a return, the product must be unused, undamaged, and free of manufacturing defects.
2: The product needs to be returned with the attached accessories and gifts as well as the original receipt.
3: The product must be returned in the original packaging.
Return shipping fee:
1: For non-quality-related returns, the buyer is responsible for the freight.
2: If it is a quality problem, Toguard will bear the return and exchange freight.
Refund amount:
1: For non-quality-related returns, Toguard will refund the cost of the product itself, but will not refund the shipping cost
2: For quality-related returns, we will refund the freight and product cost.
3.If you pay by credit card, we will charge a 3.5% handling fee of the order amount, and then refund the remaining money. Because the bank will take away your 3.5% handling fee.
If you are paying with paypal, we will give you a full refund.
When can I receive my refund?
When you contact us to refund you, the refund amount will be returned to your original payment account within 1-3 working days, for example: if you pay by paypal, the money will be returned to your paypal account, if With a credit card, your credit card will be refunded.
Return and refund processing time:
1: After receiving your return email request, we will process your return request within 1-2 working days. If your return request meets the requirements, we will provide the warehouse address for you to return the goods.
2: When your return is complete, please provide your tracking number and carrier to us, and we will return the product to your original payment account within 1-2 working days after receiving the product.
3: If the product does not meet the above requirements, the return may be rejected
The refund request for the 30-day money-back guarantee expires 30 days after the warranty claim is filed. For products that exceed this 30-day window, refund requests for non-quality issues cannot be processed.
For purchases not made directly through Toguard's online store, please contact the retailer for a refund.
Quality problem returns within 30 days
If your product has quality problems within 30 days after purchase, please contact us for a refund for you. If you cannot accept the replacement, we will refund you.Return requirements:
1: Provide your tracking number
2: Send photos or videos related to the quality of the product to our customer service: support@toguardshop.com
Return shipping fee:
Toguard will pay for the return shipping fee for quality problems.
Return processing time:
1: After receiving your return email request, we will process your return request within 1-2 working days. If your return request meets the requirements, we will provide the warehouse address for you to return the goods.
2: When your return is complete, please provide your tracking number and carrier to us, and we will return the product to your original payment account within 1-2 working days after receiving the product.
Refund amount:
For returns with quality problems, we will refund your product costs and shipping costs to the account you originally paid for within 1-2 working days after receiving the goods.
Please contact: support@toguardshop.com to obtain the relevant return address.
Exchange within 30 days:
Exchange requirements:If one of the following is true, you are eligible to replace the product within 30 calendar days from the date of receipt of the product:
1. The product was damaged during transportation, and you have the damage certificate provided by the carrier or transporter;
2. The product is clearly inconsistent with its description in one or more aspects.
3. The product is defective and the defect is not caused by misuse, improper handling or force majeure.
Exchange shipping fee:
1: If your order is eligible for return/exchange, Toguard will pay the return and exchange freight.
2: If your return/exchange request is not approved, and you still need to return or exchange the goods, you must bear the return/exchange freight. Returns need to be sent to our warehouse in Shenzhen, China.
3: Please contact us at support@toguardshop.com to get the details of the return address.
Replacement processing time:
1: After receiving your request, if you meet our exchange requirements, we will exchange the goods for you within 1-2 working days and give you a tracking number after delivery.
Return and exchange within 12 months warranty
1: During the warranty period within 12 months of your purchase, if the original manufacturing material or workmanship of the product is deemed defective, Toguard will replace it with the same or similar product，and you return the defective product to us,but we don't bear round return shipping fee.
2: Products and parts replaced in accordance with the terms of this warranty become Toguard's property and will not be returned to you.
3: If the product and/or parts need to be repaired after the warranty period expires, you must pay all labor and parts costs. :
4: If you sell or transfer the product in other ways, the warranty will be terminated
The warranty does not cover the following
1: Products that do not have enough proof of purchase
2: The product is lost or stolen
3: Items beyond the warranty period
4: Non-quality related issues (30 days after purchase)
5: Repair by third party
6: External source damage
7: Damage caused by misuse of the product (including but not limited to: drop, extreme temperature, water ingress, incorrect operation of equipment)
8: Purchase from an unauthorized dealer
9: If you buy the camera from a dealer, please find the relevant dealer for warranty!
About the company
Company name: Shenzhen Jinmai Trading Co., Ltd.
Company address:
Country: China
Province: Guangdong
City: Shenzhen
Street: Room 301-03, Building A, Hongshengyuan Information Industrial Park, No. 339 Bulong Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen China
Post Code: 518000
Phone: +86 18126265425
Email: support@toguardshop.com
Contact: Lisa